Policies & Patient Rights

Patient’s Rights & Responsibilities: Oregon Endoscopy Center

Patient’s Rights and Responsibilities were established with the expectation that observance by the governing body, medical staff, and the employees of the Oregon Endoscopy Center L.L.C. will contribute to more effective patient care and greater satisfaction for the patient, family, physician, and the facility caring for the patient. We jointly affirm and recognize the following rights and responsibilities of patients without regard to age, race, gender, national origin, religion, culture, physical handicap, personal values, or belief systems:

All patients have the right to:

• Know the rules and regulations that apply to their care and conduct and are responsible for following those rules and regulations.
• Receive the policy on advance directives in the facility and be given information upon request.
• Make informed decisions regarding their care by obtaining information about a treatment or procedure and the expected outcome before it is performed.
• Courteous treatment and equitable access to quality medical care, and be fully informed about a treatment or procedure and the expected outcome before it is performed.
• Exercise their rights without being subjected to discrimination or reprisal.
• Be fully informed of the scope of services available at the facility, provisions for after-hours, emergency care, and estimation of related fees for services rendered.
• Be informed of alternative treatment and choose among all alternatives, including the right to refuse treatment to the extent permitted by law, and informed of the medical consequences. All patients are responsible for their actions if they refuse treatment or do not follow the doctor’s recommendations.
• Voice grievances regarding treatment/care or lack thereof.
• Be informed of any human experimentation or other research/educational projects affecting their care or treatment and can refuse participation in such experimentation or research without fear of compromise to their usual care.
• Personal privacy and to receive care in a safe setting, free from all forms of abuse or harassment.
• Change providers if another qualified provider is available.
• Be fully informed before any transfer to another facility or organization.
• Examine and receive an explanation of their bill, regardless of the source of payment.
• Receive an explanation of their treatment program and ask for further clarification if the treatment course is not understood.
• Be informed of the facility’s grievance procedure, address a grievance, or report complaints as they deem necessary (see contact information below).
• Expect that all communications and records concerning their care will be treated as confidential.
• If a patient is adjudged incompetent under applicable State health and safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient’s behalf.
• If a state court has not adjudged a patient incompetent, any legal representative or surrogate designated by the patient in accordance with state law may exercise the patient’s rights to the extent allowed by State law.

All patients have a responsibility to:

• Provide complete and accurate information to the best of their ability about their health, medications taken, including over-the-counter products and dietary supplements, and any allergies or sensitivities.
• Follow the agreed-upon treatment plan prescribed by their practitioner and participate in their care.
• Provide a responsible adult to provide transportation home and remain with them as directed by their practitioner according to their discharge instructions.
• Provide information necessary for claim processing and to be prompt in payment of charges not covered by insurance.
• Be considerate of others’ privacy and behave respectfully toward all Oregon Endoscopy Center heathcare professionals and staff, as well as patients and visitors.

If you have a question/concern or would like to provide feedback or file a complaint/grievance:

The governing body and employees of Oregon Endoscopy Center, LLC., seek to treat our patients with fairness and concern, recognizing their needs and meeting their expectations to the extent possible. If you believe our staff has not met your expectations, please ask to speak to the facility’s administrator or the Nurse Manager. We will make every attempt to understand and address your complaint/concern. If it is within our control, we will correct the issue, and you will receive a written response of corrective actions taken.

Administrator – Angela Wilson 541-868-9500
awilson@eugenegi.com
Nurse Manager – Theresa Williams 541-868-9555
twilliams@oregonendo.com
3355 RiverBend Dr Suite 510
Springfield OR 97477

Website for the Office of Medicare
Beneficiary Ombudsman:
Visit: medicare.gov/claims-appeals
Or call 1-800-Medicare (1-800-633-4227)

Complaints Coordinator
HealthCare Regulations and Quality Improvement Program
800 NE Oregon Street #465
Portland, Oregon 97232
Phone: 971-673-0540
TTY: 711

Accreditation Association for Ambulatory Health Care (AAAHC)
5250 Old Orchard Road, Skokie, IL 60077
Phone: 857-853-6060
Email: info@aaahc.org